Customer service

Have a question, need to swap an item or track an order? You will find everything you need on this page.

How to get in touch

Email us at support@authenlondon.com or use the contact form. Our team replies within one business day (Mon–Fri, 9am–6pm London time).

Common enquiries

• Track my order: use the order tracking page.
• Return or exchange: see our Refund & Returns Policy.
• Delivery times: see Delivery options.
• Payment methods: see Payment methods.