How it works
- We find your order using the details you provide. Once we do, you go straight to the order page — no need to type anything again.
- You see the full timeline: payment confirmed, processing, dispatched and in transit. Each step timestamped.
- Need an exchange, return or refund? On the order page you will find a shortcut to open your order in the portal — no re-authentication, no re-entering details.
Can't find your order?
If you see “we couldn't locate it”, check:
- That the order number matches the one in your confirmation email exactly (no spaces, no “#”).
- That the email is the same one used at checkout.
- That the tracking code has been issued — orders in processing don't have one yet.
If it still doesn't work, contact us — we reply within one business day.